Privacy Policy

LivLocal ("we", "us", or "our") operates the LivLocal website (livlocal.com.au) and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect information that identifies you personally, including:

• Name and email address
• Phone number
• Business or community details you provide
• Profile information such as a photo or bio
• Payment and billing information (processed securely through Stripe)

Usage Data

We automatically collect certain information when you access or use the Service, including:

• IP address and browser type
• Pages visited, features used, and actions taken
• Date and time of your visit
• Referring website or source

Device and Mobile Information

When you use our mobile application, we may additionally collect:

• Device type, operating system, and unique device identifiers
• Mobile network information
• Location data (with your permission) to provide location-based features
• Push notification tokens (if you opt in to notifications)
• App usage statistics and crash reports

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, operate, and maintain the Service
• To process transactions and manage subscriptions
• To connect you with local businesses and communities
• To send you broadcasts, updates, and promotional content relevant to your interests
• To personalise your experience and deliver relevant content
• To respond to your enquiries and provide customer support
• To monitor usage patterns and improve the Service
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate the Service, including payment processing (Stripe), hosting, analytics, and email delivery services.
• Business and Community Interactions: Information you share with businesses or communities on the platform (e.g., when subscribing to a business page) may be visible to the operators of those entities.
• Legal Requirements: We may disclose your information where required by law, regulation, legal process, or governmental request.
• Safety and Protection: We may share information to protect the rights, property, or safety of LivLocal, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or adjusting your notification preferences.
• Data Portability: Request a copy of your data in a commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@livlocal.com.au.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use the Service. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features.

8. Mobile App Permissions

Our mobile application may request the following device permissions:

• Location: To provide location-based features such as finding nearby businesses and communities. You can disable this in your device settings.
• Notifications: To send you push notifications about broadcasts, updates, and relevant activity. You can manage notification preferences in-app or through your device settings.
• Camera/Photos: To allow you to upload profile pictures or business images. Access is only used when you actively choose to upload content.
• Storage: To cache content for offline access and improve app performance.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at privacy@livlocal.com.au.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@livlocal.com.au
• Website: livlocal.com.au